Dear GARED Dealer,

We are reaching out to let you know that GARED’s commitment to providing optimal customer care to our dealer network and their customers continues to be our number one priority. During the coronavirus pandemic, we are implementing comprehensive plans to protect our team members and customers, in conjunction with following the guidance of federal, state, and local authorities.

Historically, GARED maintains 24-hour shipping times on 80% of our product line; however, with the rapid closures of public facilities across the country and all over the globe, we understand that this may impact product deliveries for orders placed by our dealers.

For all customers, we are extending our shipping times one additional business day to allow customers to confirm that delivery access points are open to accept UPS and/or freight shipments. If your order requires immediate shipping, please indicate that on your PO, or reach out to our Customer Care team by emailing [email protected], or calling 1-800-325-2682.

For customers that use our freight quoting service, we will be asking you to confirm the delivery date when we confirm your PO. If you choose to opt out of confirming the delivery date, you will be responsible for return shipping charges and restock fees if applicable.

We hope that by taking these steps, we will minimize further disruptions to your business operations. On behalf of the GARED team, I wish you continued good health and look forward to a swift conclusion to this global epidemic.

Best wishes,

Laura St. George

Executive Vice-President, GARED

Managing Member, Gared Holdings LLC